Legal agreement governing your use of dewi24's online gaming platform and services
For the purposes of these Terms and Conditions, the following definitions apply:
By accessing, registering an account, or using any services provided by dewi24, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and dewi24.
If you do not agree with any provision of these Terms and Conditions, you must immediately cease using the dewi24 platform and refrain from creating an account. Continued use of our services following any modifications to these terms constitutes acceptance of such changes.
dewi24 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Material changes will be communicated via email to registered users and posted prominently on the website. It is your responsibility to review these terms periodically. The "Last Updated" date at the top of this document indicates when the most recent revisions were made.
Important: Your continued use of dewi24 services after any modification to these Terms and Conditions constitutes your acceptance of the revised terms. If you do not accept the revised terms, you must stop using the platform and close your account.
You must be at least 21 years of age to register an account and use dewi24 services. By registering an account, you confirm and warrant that you meet this minimum age requirement. dewi24 reserves the right to request proof of age at any time and will immediately suspend or permanently close any account found to belong to an individual under 21 years of age, with all funds and winnings forfeited.
dewi24 services are intended for residents of Indonesia. You must be physically located in Indonesia at the time of account registration and when placing wagers. Use of VPN services, proxy servers, or any technology designed to disguise your location is strictly prohibited and constitutes grounds for immediate account termination.
You represent and warrant that you have full legal capacity to enter into this agreement and are not subject to any legal restriction that would prohibit you from engaging in online gaming activities. You are solely responsible for determining whether your use of dewi24 services complies with applicable laws in your jurisdiction.
The following categories of individuals are prohibited from using dewi24 services:
Warning: Providing false information regarding your age, identity, or location is a serious violation of these terms and may constitute fraud. dewi24 will report suspected fraudulent activity to relevant authorities and will forfeit all funds and winnings in such accounts.
To use dewi24 services, you must create a personal account by providing accurate, complete, and current information including your full name, date of birth, email address, phone number, and residential address. You may register only one account per person. Creating multiple accounts (known as "duplicate accounts" or "multi-accounting") is strictly prohibited and will result in closure of all associated accounts and forfeiture of funds.
dewi24 operates a mandatory KYC (Know Your Customer) verification process. Before processing your first withdrawal, you will be required to submit clear, legible copies of:
KYC verification typically processes within 24 hours. dewi24 reserves the right to request additional documentation at any time to verify your identity, age, source of funds, or payment method ownership.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must:
You are liable for all activity conducted through your account, whether authorized or unauthorized. dewi24 is not responsible for any loss or damage arising from your failure to maintain account security.
You must promptly update your account information if any details change, including your email address, phone number, residential address, or payment methods. Failure to maintain accurate information may result in delays processing withdrawals or account verification.
dewi24 accepts deposits via the following Indonesian payment methods:
All payment methods must be registered in your own name. Third-party deposits are strictly prohibited. dewi24 reserves the right to refuse deposits from payment sources that cannot be verified as belonging to the account holder.
Minimum deposit: Rp 50,000 per transaction. Maximum deposit limits vary by payment method and account tier. Standard accounts have a daily deposit limit of Rp 100,000,000 unless higher limits are approved through VIP account manager channels.
Bank transfer deposits typically process within 5 minutes during Indonesian banking hours (08:00-20:00 WIB, Monday-Friday; 08:00-16:00 WIB, Saturday). Deposits made outside banking hours may experience delays of up to 24 hours. E-wallet deposits generally process within 10 minutes. Card deposits process instantly subject to issuer approval.
dewi24 does not charge fees for deposits. However, your bank or payment provider may impose transaction fees or currency conversion fees. You are responsible for all fees charged by third-party payment processors.
All transactions are processed in Indonesian Rupiah (IDR). If you deposit using a payment method denominated in a different currency, your bank or payment provider will convert the funds at their prevailing exchange rate, which may include a currency conversion margin.
Withdrawals must be processed to the same payment method used for deposit, wherever possible. This anti-money-laundering requirement ensures that funds are returned to the original source. If your deposit method is not available for withdrawals (e.g., certain prepaid cards), dewi24 will work with you to establish an alternative verified withdrawal method.
Minimum withdrawal: Rp 100,000 per transaction. Standard accounts have no withdrawal fees for transactions above Rp 100,000; a Rp 10,000 administrative fee applies to withdrawals below this threshold. Maximum withdrawal limits:
Withdrawal requests are reviewed and approved within the following timeframes:
After approval, funds typically arrive in your Indonesian bank account within 2-6 hours during banking hours. Withdrawals requested on weekends or Indonesian public holidays may experience additional processing delays.
Your first withdrawal request will trigger mandatory KYC verification as described in Section 4.2. Subsequent withdrawals may require re-verification if your account information changes or if withdrawals exceed certain thresholds. dewi24 reserves the right to request updated KYC documents at any time.
Before withdrawing, you must wager your deposit amount at least one time (1x turnover) to comply with anti-money-laundering regulations. If you have accepted a bonus, you must complete the associated wagering requirements before withdrawing any bonus-derived winnings. See Section 7 for detailed bonus terms.
You may cancel a pending withdrawal request before it has been approved and processed. Once a withdrawal has been approved and sent to the payment processor, it cannot be canceled.
Bonuses and promotions are offered at dewi24's sole discretion and may be subject to specific eligibility criteria including minimum deposit requirements, account tier, geographic location, or participation in previous promotions. dewi24 reserves the right to modify, suspend, or cancel any bonus offer at any time without prior notice.
By accepting a bonus, you agree to comply with all associated terms and conditions including wagering requirements, game restrictions, maximum bet limits, and validity periods. Bonuses must be manually claimed in most cases; automatic bonuses will be clearly indicated in the promotion terms.
All bonuses are subject to wagering requirements, which specify how many times you must wager the bonus amount (or bonus + deposit amount) before withdrawal is permitted. Common wagering requirements range from 10x to 40x depending on the bonus type. For example:
Not all games contribute equally to wagering requirements:
When playing with an active bonus, maximum bet limits apply to prevent bonus abuse. Standard maximum bet: Rp 25,000 per spin (slots) or Rp 50,000 per hand/round (table games). Exceeding maximum bet limits while wagering a bonus will void the bonus and all associated winnings.
All bonuses have a validity period during which wagering requirements must be completed. Common validity periods:
If wagering requirements are not completed within the validity period, the bonus and any winnings derived from it will be forfeited.
dewi24 employs sophisticated fraud detection systems to identify bonus abuse patterns. Prohibited activities include but are not limited to:
dewi24 reserves the right to void bonuses, confiscate winnings, and close accounts engaged in bonus abuse.
dewi24 is committed to fair play and operates exclusively with licensed game providers whose products undergo independent RNG (Random Number Generator) testing by accredited laboratories. All slot games, table games, and live casino outcomes are determined by certified random algorithms or physical equipment (cards, dice, wheels) with no possibility of manipulation by dewi24 or the player.
The following activities are strictly prohibited and constitute grounds for immediate account termination and forfeiture of funds:
Each game offered on dewi24 is governed by specific rules detailed in the game information panel. It is your responsibility to understand the rules, paytables, and betting options before placing wagers. In the event of a dispute regarding game outcomes, dewi24's game logs and server records will be considered the authoritative source.
In the event of a game malfunction, system error, or obvious mistake (such as incorrect odds display), dewi24 reserves the right to void affected bets and refund stakes. All affected players will be notified and compensated appropriately. dewi24 is not liable for losses resulting from technical errors, disconnections, or system failures beyond our control.
dewi24 strictly enforces the 21+ age requirement. We employ multiple verification layers including ID document checks during KYC, automated age validation against government databases, and ongoing monitoring for suspicious underage activity. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling sites.
dewi24 provides comprehensive self-exclusion options for players who feel they need a break from gambling:
Self-exclusion can be activated immediately through your account settings under "Responsible Gaming" or by contacting customer support. During exclusion periods, you will not be able to log in, deposit, or place wagers.
Players can set the following limits to control their gambling activity:
All limit increases are subject to a 72-hour waiting period to prevent impulsive decisions. Limit decreases take effect immediately.
If you believe your gambling is becoming problematic, dewi24 encourages you to seek help. Warning signs include gambling with money needed for bills, borrowing money to gamble, lying about gambling activities, and feeling anxious or depressed about gambling losses. Contact our customer support team for referrals to local Indonesian mental health services and gambling addiction counselors.
Need Help? Contact dewi24 customer support at [email protected] to discuss self-exclusion, limit settings, or mental health resource referrals. Gambling should be entertainment, not a source of financial stress or emotional harm.
dewi24 strives to maintain uninterrupted service availability but cannot guarantee that the platform will be accessible at all times. We are not liable for service interruptions, downtime, or technical issues caused by circumstances beyond our reasonable control including internet service provider failures, server maintenance, DDoS attacks, or natural disasters.
dewi24 services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the platform will be error-free, secure, or free from viruses or other harmful components. You use dewi24 services at your own risk.
To the maximum extent permitted by applicable law, dewi24 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, loss of data, or loss of business opportunities. Our total liability to you for any claim arising from these terms shall not exceed the amount of deposits you have made to dewi24 in the three months preceding the claim.
You agree to indemnify and hold harmless dewi24, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms and Conditions, your violation of any law, or your infringement of any third-party rights.
dewi24 reserves the right to suspend your account temporarily pending investigation of suspected terms violations, fraudulent activity, or disputed transactions. During suspension, you will not be able to place wagers, but you may contact customer support regarding the suspension reason and resolution timeline.
dewi24 may immediately terminate your account and forfeit all funds (including deposits and winnings) if you:
In cases of termination for cause, dewi24 is not obligated to refund your account balance. However, if termination occurs for non-fraudulent reasons (such as jurisdictional restrictions), dewi24 will return your deposit balance after deducting any bonuses claimed.
You may close your account at any time by contacting customer support. Before closure, you must withdraw your entire account balance (subject to completing any pending wagering requirements). Once closed, you may request to reopen your account within 30 days; after 30 days, closure becomes permanent.
These Terms and Conditions are governed by and construed in accordance with international commercial law and the laws applicable to the licensing jurisdiction under which dewi24 operates. Where not in conflict with international standards, Indonesian consumer protection principles may be considered in dispute resolution.
In the event of a dispute arising from your use of dewi24 services, the following resolution process applies:
You agree that any dispute with dewi24 will be resolved on an individual basis and not as part of any class action, consolidated action, or representative proceeding. This waiver applies to the maximum extent permitted by law.
For questions, concerns, or issues regarding these Terms and Conditions or your use of dewi24 services, please contact us:
We are committed to addressing all player concerns promptly and professionally. Your feedback helps us improve our services and maintain the highest standards of customer care.
Quick reference for essential terms you should know
Must be 21+ years old. KYC verification with government-issued ID required before first withdrawal. Underage accounts will be closed immediately with funds forfeited.
Min deposit: Rp 50,000. Min withdrawal: Rp 100,000. Bank transfers process in 5 minutes. Withdrawals approved within 6-24 hours depending on account tier.
All bonuses have wagering requirements (typically 10x-40x). Max bet limits apply. Validity periods range from 7-30 days. Read full terms before claiming any bonus.
Only one account permitted per person. Multiple accounts (multi-accounting) result in closure of all accounts and forfeiture of funds. Payment methods must be in your own name.
Self-exclusion tools available (24 hours to permanent). Set deposit limits, betting limits, and session time limits. Contact support for problem gambling resources.
Contact customer support first for any issues. Formal complaints reviewed within 10 business days. Independent ADR available if needed. Game logs are authoritative for disputes.
Our customer support team is available 24/7 to clarify any aspect of these Terms and Conditions
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